Arrival and departure:
Your room will be ready for occupancy from 3pm on day of arrival. We request that you vacate your room by 11am on day of departure. You can also stay in the hotel on your day of departure and use our wellness area.

Reservations:
Your booking is confirmed as soon as you receive our written confirmation by email, fax or post.
Cancellation conditions:
Please inform us in good time if you have to cancel your holiday. In the event of cancellations up to 14 days before your date of arrival, there are no cancellation fees. In the case of later cancellations, we charge 50% of the hotel tariff. The same holds good for late arrivals and early departures. We recommend taking out travel cancellation insurance.

How to pay:
You can pay your hotel bill in cash (up to a maximum of €999.00), by EC card or credit card (except American Express or Diners Club)

Room & apartment number:
Unfortunately it is not always possible for us to promise you definitely the floor, location and room or apartment number for a specific room category.